MyHitron+

Easy to Use Self-installation and Network Configuration

We developed the MyHitron+ app with Tier 1 User Experience designers whose knowledge of the cable industry is second to none! Your customers will be able to use our friendly, self-guided onboarding installation journey within the MyHitron+ app to quickly and effectively authenticate, set-up and configure their home network and broadband account themselves. The easy, step-by-step install process connects the app to the modem/gateway, configures the gateway, connects their WiFi and tests the speed of their broadband connection to ensure its performing at its best. That way, your customers are happier and you avoid same day or next day support calls.

Marketing & Customer Care Insights

Hitron’s Home Network Management solution gathers detailed data about a subscriber’s home network, giving you the insights needed to deliver great new experiences and products. MyHitron+ works to identify subscribers who are having a WiFi issue and who could benefit from an upgrade (add a network extender, upgrade speed tier, upgrade modem/gateway). You can turn an operating expense into a revenue opportunity such as:

• Extender Candidates: Identify customers with a need for an extender.
• Extender placement: Identify extenders that have been placed in the wrong location.
• Broadband Throughput: Identify customers not getting the speeds that they are paying for.
• Broadband Disconnections: List customers experiencing internet disconnections, with duration of internet disconnection.
• Device Reboots: Identify devices experiencing an excessive number of reboots per day.
• Devices with high CPU/low memory: Identifying customers with device related issues, and could benefit from an equipment swap.

Real-time Speed Tests at their Fingertips

Your customers can obtain additional performance details that they are looking for, such as conducting LAN and WAN speed tests to each device to ensure optimal performance. Whether its modem to device or WiFi to device, our speed test performs real-time testing to accurately measure download, upload and latency, and your customers will receive a diagnosis and recommendation for each test conducted.

Multi-location Management

This unique competitive differentiator enables your subscribers to manage multiple networks with one account. For example, a subscriber can remotely manage their parent’s home network in addition to their own home network or a small/medium business can easily manage their multiple office locations without having to be onsite.

Single Sign-On

Significantly enhance your customer experience by providing Single Sign-On. When your customers access the MyHitron+ app, they see YOUR branding and use their own login credentials that they were assigned from your broadband service! MyHitron+’s power is its flexibility and its world-class User Experience Design, that becomes a true differentiator in your competitive market.

Advanced Parental Controls

MyHitron+ app has advanced Parental Controls that enables your customers to manage and set their parental controls to easily schedule or pause screen time. MyHitron+ app enables your customers to manage and set their parental controls to pause or block individual devices or all devices with a simple click. Parents can immediately or schedule pausing of devices at bedtime or dinnertime, all accessed via their smart device and the MyHitron+ app!

Self-Optimizing WiFi Network

The MyHitron+ will proactively manage and optimize the performance of your customer’s home network to ensure that it and its connected devices are performing at their very best, delivering a flawless customer experience with the broadband and WiFi in their home. With MyHitron+, your customers will receive “self-heal” recommendations when anomalies are detected on devices or their home network, and they will receive proactive maintenance direction to quickly resolve any WiFi connectivity issues.

Features to Empower Your Customers

MyHitron + app is a complete solution of features to empower your subscribers to manage, optimize and troubleshoot their home WiFi network directly from their smart device:

• White-label app that can be branded with your brand
• Zero-touch Self-Installation
• Remote Management
• End-to-end visibility into Home network
• Historical speed test
• Historical device data activity
• Network issue notification